2024 BRAILLE LITHIUM BATTERY WARRANTY & CONDITIONS
*Please be aware you must Register Your Product to qualify for Warranty.
Braille batteries are trusted around the world as the highest quality, most reliable batteries available. We have the strictest quality control standards and perform exclusive performance checks on all of our batteries prior to shipment to the customer. This prevents dead-on-arrival batteries. It is best practice to always “top up” your battery's charger before use if not kept on proper maintainer.
Made with proven race-winning lithium technology, our lithium batteries are tuned for maximum output and performance. All of Braille’s lithium products are DOT approved and offer a replacement warranty time frame depending on model. Warranty may be void if battery is used 'out of spec', beyond intended use range or due to improper charging practices. Please speak with our Braille specialists to ensure the chosen model is approved for your application.
We offer a 'warranty' for the following periods:
1 YEAR FREE Replacement*: All qualifying Super 16, Micro-Lite
1 YEAR FREE Replacement, 2nd year 50% discount*: All qualifying Green-Lite batteries
1 YEAR FREE Replacement, 2nd year 50% discount, 3rd year 35% discount*: All qualifying FleetLite batteries, Intensity and Intensity Carbon batteries
*Warranty Terms & Conditions
- The product must have an original purchase receipt in order to be eligible for a warranty. Without 'Proof of Purchase', ShopBraille reserves the right to deny any warranty claim.
- ShopBraille warranties are non-transferable. Warranties are meant for the original owner only as registered by serial number. If the item is resold from the original purchaser to any other buyer (i.e. ebay, forums, in a vehicle, etc.) no warranty is available.
- All warranty claims must be initiated to ShopBraille Warranty Department within the warranty period (i.e. ML20C before the 1-year warranty has expired; G30 before the 2-year warranty has expired).
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Each item is only eligible for ONE FREE replacement. Once a customer’s product has been warranted the replacement item only holds the warranty until the expiration of the original item. The warranty does not start over on the replacement item.
• ShopBraille reserve the right to deny any warranty claim. - Physical Return of Lithium batteries without proper arrangement will NOT BE ACCEPTED
*Warranty Claim Process
- contact Warranty@BrailleBattery.com with the following information: Customer Name, Phone, Shipping Address, Battery Type, Date Purchased, Proof of Purchase, Battery Serial Number, charger used and Battery issue
- If Battery is not charging due to over-discharge low voltage, customer has option of purchasing an Optimate Charger at a 50% discount if within the first year of battery purchase.
- If battery is determined to be MANUFACTURING DEFECT, replacement will be shipped out.
- It is the customers responsibility to recycle battery at proper recycle center
Product Return Policy
Items may be returned for 14 days from original purchase. Returns will only be accepted for batteries purchased direct from ShopBraille. Resellers of Braille batteries reserve the right to accept or deny product within their company’s policies. Items must be returned and received by ShopBraille by the 15th day from date of receipt of merchandise from ShopBraille. Once the item has been returned the current selling price or original purchase price (whichever is lower) of the item will be credited to the customers account for an exchange, NO REFUNDS. Return shipping is the customer’s responsibility.