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    Lithium ION Warranty

    BRAILLE LITHIUM BATTERY WARRANTY & CONDITIONS

    *Please be aware you must Register Your Product to qualify for Warranty.

    Braille batteries are trusted around the world as the highest quality, most reliable batteries available. We have the strictest quality control standards and perform exclusive performance checks on all of our batteries prior to shipment to the customer. This prevents dead-on-arrival batteries. Due to the long shelf life of Braille batteries, your product should arrive ready to install fully charged or can be put on a maintenance charger.

     

    Made with proven race-winning lithium technology, our lithium batteries are tuned for maximum output and performance. All of Braille’s lithium products are DOT approved and offer a free replacement warranty time frame depending on model. Warranty may be void if battery is used 'out of spec' or beyond intended use range. Please speak with our Braille specialists to ensure the chosen model is approved for your application.

     

    We offer a 'free replacement warranty' for the following periods:

    1 YEAR FREE REPLACEMENT*:  All qualifying Super 16, Micro-Lite batteries

    2 YEAR FREE REPLACEMENT*: All qualifying Green-Lite batteries

    3 YEAR FREE REPLACEMENT*: All qualifying FleetLite batteries, Intensity and Intensity Carbon batteries

     

    *Warranty Terms & Conditions

    • The product must have an original purchase receipt in order to be eligible for a warranty. Without 'Proof of Purchase', ShopBraille reserves the right to deny any warranty claim.
    • ShopBraille warranties are non-transferable. Warranties are meant for the original owner only as registered by serial number. If the item is resold from the original purchaser to any other buyer (i.e. ebay, forums, in a vehicle, etc.) no warranty is available.
    • All warranty claims must be initiated to ShopBraille Warranty Department within the warranty period (i.e. ML20C before the 1 year warranty has expired; G30 before the 2 year warranty has expired).
    • Each item is only eligible for one free replacement. Once a customer’s product has been warranted the replacement item only holds the warranty until the expiration of the original item. The warranty does not start over on the replacement item.
      • ShopBraille reserve the right to deny any warranty claim.

     

    *Warranty Claim Process

    • contact INFO@BrailleBattery.com with the following information: Customer Name, Phone, Shipping Address, Battery Type, Date Purchased, Proof of Purchase, Battery Serial Number and Battery issue.
    • Warranty department will ship Battery Tester/Charger (TM393/TM661) to Customer for at-home testing.
    • Once received, Customer must email Warranty Department:
      • 1) photo of Battery connected to tester showing serial number and initial reading
      • 2) Battery connected to tester showing serial number and final reading
    • If battery is determined to be damaged, replacement will be shipped out. It is the customers responsibility to recycle damaged battery at local battery recycle center.
    • If battery was able to be revived with charger due to low voltage, customer may keep Optimate charger for regular use.

     

    Product Return Policy

    Items may be returned for 14 days from original purchase. Returns will only be accepted for batteries purchased direct from ShopBraille. Resellers of Braille batteries reserve the right to accept or deny product within their company’s policies. Items must be returned and received by ShopBraille by the 15th day from date of receipt of merchandise from ShopBraille. Once the item has been returned the current selling price or original purchase price (whichever is lower) of the item will be credited to the customers account for an exchange. Return shipping is the customer’s responsibility.